Terms & Conditions

Availability of Goods:

All goods advertised for sale on our site are subject to availability, and acceptance of order by Rutland Bears and Gifts. In placing an order with us you agree to be bound by the terms and conditions set out below.

Rutland Bears and Gifts are free to withdraw from a prospective contract at any time prior to acceptance. This also applies in the case of any error or inaccuracy in respect of the goods or services, any description applied to the goods or services, the availability of the goods or services, or the order itself.

If an item turns out to be unavailable we will inform you by e-mail or by telephone. 
We will not charge you for goods that we cannot supply. However we will not be responsible for any damage or losses that you may suffer if we fail to supply goods.

If an item is out of stock on our web site, and we are unable to obtain further supplies, we will generally remove the item from sale. Any discontinued items or end of lines are normally offered for sale in our Ebay Shop.  If there is a particular item you require which is not advertised please email us and will do our best to help.

The products illustrated on this web site are displayed as accurately and fairly as possible but are subject to the limitations of photographic and computing processes available.  Rutland Bears and Gifts do not accept responsibility for variances in colour or style due to lighting or computer screen settings.

All original images used on this site are copyright of Rutland Bears and Gifts and may not be reproduced or copied in any form.


Our aim is to provide quality products at competitive prices
We reserve the right to alter prices without notice.


For security all payments are made via Paypal.  If you do not have a Paypal account you can still pay with a Credit or Debit card using  Paypal.

Your confidential information is Not Disclosed to us by Paypal or You. Paypal will never disclose your credit card information or bank details to us.

Please ensure full contact details, including email address, phone number and address are included with all orders.


We aim to process and dispatch orders within 48 hours of receiving cleared payment.  To keep postage costs to a minimum, items are sent Second Class Recorded Delivery.  Larger orders are sent by courier or parcel services.  If you require an alternative quicker method of shipping please contact us and we will be happy to assist.

Larger Items & Gift Baskets – Please note that these are delivered direct from the supplier and may take slightly longer to arrive

If goods cannot be delivered (either because no-one was at home or the wrong address details given) and come back to us, we will charge you our carriage fee again to make a re-delivery. However, for items delivered by courier they will usually try to deliver more than once and should leave a card before returning the goods to us.

In placing your order with Rutland Bears and Gifts you accept that we will not be liable to you for any loss, damage or charge incurred because of the late delivery of goods.


All items are checked for faults before dispatch.

If you are not completely satisfied with your purchase, you can return it within 7 days and we will refund the product price or change for another product. This will not include your postage costs. Subject to the conditions stated below.

All items must be returned in a re-saleable condition, in original packaging with all labels and tags in tact. Please contact via email before returning an item and return using registered post. Refunds are not issued until the item has been received by us.

Any item that has been worn or used will not be accepted for return or refund.

This does not affect your statutory rights as a consumer. 



Nothing in these terms and conditions is to be taken to exclude or restrict rights granted to you by law in respect of goods supplied. Some goods may be the subject of additional warranties or guarantees given by the manufacturers direct to you. 
We do not accept responsibility for damage to goods caused by you. 
We will not be liable to any person for damage or loss arising from the use of goods advertised on our site. 
Without prejudice to your statutory rights the information contained in this site is provided without warranty and in particular we do not represent or warrant that the information is accurate, complete or current or that the use of this site will be uninterrupted or error free. 
We will not be responsible for claims relating to the availability of our range, our ecommerce engine, or our website.